Questions customers ask our Ovadia Jewellery experts in their Hatton Garden shop

Questions Customers Ask

Purchasing an engagement ring, wedding ring or gift jewellery item is a daunting task for some. Identifying the jewellery that’s the best match, whether it’s for yourself or a loved one, requires knowledge about all the options.

That’s why our Ovadia Jewellery experts are always happy to provide their advice to their valuable customers. See below how much the Ovadia team helped some of their shop visitors, dealing with any question or problem, by reading their online reviews on TripAdvisor.

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What to do when losing a diamond in the ring?Customer review - Ovadia Jewellery

This London customer was stuck in an emergency: they lost the precious diamond of their 27-year-old engagement ring. Fortunately, the Ovadia team came to the rescue and created a new ring and pendant, recycling the left-over diamonds. They finalized their perfect jewellery pieces by adding a few more customized matching diamonds according to the customer’s wishes.

At Ovadia Jewellery the in-house designers can provide alteration or repair services on any jewellery piece. Whether you require gemstone replacements or fittings or even ring resizing, they can do it all for you.

Expert tip: See our diamond guide to get a better idea of what can be done with your diamonds.

Do I need to pay a deposit?Outstanding Customer review - Ovadia Jewellery

Duncan was desperately looking for the perfect engagement ring for his girlfriend while strolling through Hatton Garden. Several jewellery shop owners there asked for a minimum deposit of £1000 to even begin with their diamond sourcing for the engagement ring he envisioned.

Duncan really wasn’t keen on that and decided to continue with his search when he finally found the Ovadia Jewellery shop where he learned that a deposit wasn’t required. He was clearly relieved, and the shop owner Hannah tried her best to find the diamond he could afford. The couple will certainly choose Ovadia again for their wedding bands!

Expert tip: Compare different payment plans offered by jewellers to ensure you can truly afford the cost and it won’t cause you any additional financial strain. Your jeweller might even offer you a discount for buying both engagement and wedding rings from them.

How long does it take to get a bespoke ring?Great Customer review - Ovadia Jewellery

Often people don’t factor in the time it takes to have a bespoke engagement or wedding ring designed and finished. Just like Berthfred here, they look for a quick, but the ideal solution. However, as Ovadia has all their bespoke rings designed and made in their in-house workshop, they can offer faster results within a given timeframe and budget.

Usually, it takes around 6 weeks or more for a uniquely designed ring to be completed, but as this review shows, the jewellers can offer a speedier process if required, depending on the complexity of the ring design.

Expert tip: Should you not be happy with the jewellery a jewellery designer has created, it’s important to clarify whether the jewellery store offers exchanges or returns.

These are only a few of the many questions jewellery customers ask and you can clearly see that the Ovadia reviews are very positive, proving that the Ovadia Jewellery team know their stuff and support their customers in any way they can.

Convince yourself and drop by their Ovadia Jewellery store in London’s Hatton Garden with any question you may have. You’ll definitely get an answer!

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